Create tickets in Zendesk for updated records in Salesforce
Stay on top of your customer service requests by linking your Salesforce and Zendesk platforms with this nifty workflow. When a record is updated in Salesforce, a corresponding ticket is instantly created in Zendesk, streamlining your process and enhancing efficiency. This ensures that all relevant information is updated and shared between your sales and service teams, helping to solve customer issues more swiftly. It supports seamless communication, essentially making your work more organized, and your customer satisfaction soar.
- When this happens...Updated Field on RecordTriggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Salesforce and Zendesk
Discover other triggers and actions you can use with Salesforce and Zendesk
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerPolling - History ObjectRequired
Try ItTriggerPolling- New Lead
Triggers when a new Lead is created.
Try ItTriggerPolling - Salesforce ObjectsRequired
Try ItTriggerPolling
- New Contact
Triggers when a new Contact is created.
Try ItTriggerPolling - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerPolling- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerInstant - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerPolling
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- Create leads in Salesforce from new Zendesk tickets
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- Create api requests in Zendesk for new records in Salesforce







