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Salesforce + Zendesk

Salesforce + Zendesk

Salesforce + Zendesk integrations

Create tickets in Zendesk for updated records in Salesforce

Stay on top of your customer service requests by linking your Salesforce and Zendesk platforms with this nifty workflow. When a record is updated in Salesforce, a corresponding ticket is instantly created in Zendesk, streamlining your process and enhancing efficiency. This ensures that all relevant information is updated and shared between your sales and service teams, helping to solve customer issues more swiftly. It supports seamless communication, essentially making your work more organized, and your customer satisfaction soar.

  1. When this happens...
    Updated Field on Record
    Updated Field on Record
    Updated Field on RecordTriggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Salesforce and Zendesk

Discover other triggers and actions you can use with Salesforce and Zendesk

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    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

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    • Salesforce Object
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About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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