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Salesforce + Zendesk

Salesforce + Zendesk

Salesforce + Zendesk integrations

Add files to Salesforce records when new actions on Zendesk tickets occur

Upgrade your customer service management seamlessly with this integration. When a new activity occurs on a ticket in Zendesk, this dynamic workflow mirrors that action promptly in Salesforce by adding a file to the relevant record. Kicking into action instantly, it keeps your Salesforce records updated, heightening your team's efficiency and maintaining consistency across your customer service platforms. A perfect solution for keeping your systems aligned without any extra work on your part.

  1. When this happens...
    New Action on Ticket
    New Action on Ticket
    New Action on TicketTriggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.
  2. automatically do this!
    Add File to Record
    Add File to Record
    Add File to RecordAdds an existing file to an existing Record.
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More things you can do with Zendesk and Salesforce

Discover other triggers and actions you can use with Zendesk and Salesforce

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
    Try It
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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