Skip to content
Salesforce logoSalesforce logo
Zendesk logoZendesk logo
Salesforce logoSalesforce logo
Zendesk logoZendesk logo

Salesforce + Zendesk

Salesforce + Zendesk

Salesforce + Zendesk integrations

Update Zendesk tickets when Salesforce records have updated fields

Keep your support team in sync with the latest updates on Salesforce records by automatically updating corresponding tickets in Zendesk. When a field is updated in your Salesforce record, this workflow will instantly update the matching ticket in Zendesk, ensuring your support agents always have the correct information. Save time and maintain consistency across your customer communication by streamlining your process with this smart automation.

  1. When this happens...
    Updated Field on Record
    Updated Field on Record
    Updated Field on RecordTriggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
  2. automatically do this!
    Update Ticket
    Update Ticket
    Update TicketUpdate an existing ticket status or add comments.
Start free with email
Start free with email
Google Logo Start free with Google
  • Free forever for core features
  • 14 day trial for premium features & apps

More things you can do with Salesforce and Zendesk

Discover other triggers and actions you can use with Salesforce and Zendesk

  • Salesforce triggers, actions, and search
    New Case Attachment

    Triggers when a new Attachment is added to a case.

    Trigger
    Polling
    Try It
    • History Object
      Required
    Trigger
    Polling
    Try It
    • Salesforce Objects
      Required
    Trigger
    Polling
    Try It
    • Salesforce Object
      Required
    • Record (Optional)
    Trigger
    Polling
    Try It
  • Salesforce triggers, actions, and search
    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • Disclaimer
    • Salesforce Object
      Required
    Trigger
    Polling
    Try It
salesforce logo
About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
Related categories
Similar apps
Zapier Forms integrationsZapier Forms integrations
Zapier Forms
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Similar apps
Help Scout integrationsHelp Scout integrations
Help Scout
Customer Support
Freshdesk integrationsFreshdesk integrations
Freshdesk
Customer Support
HappyFox integrationsHappyFox integrations
HappyFox
Customer Support

Related Zap Templates