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Salesforce + Zendesk

Salesforce + Zendesk

Salesforce + Zendesk integrations

Add comments to Zendesk tickets when Salesforce records are updated

Keep your Zendesk tickets up to date with relevant Salesforce information using this efficient workflow. Whenever a record is updated in Salesforce, a comment will be added to the corresponding Zendesk ticket, ensuring that your support team always has the latest information on hand. This seamless integration not only saves time but also helps improve customer service by providing the most accurate and updated data.

  1. When this happens...
    Updated Field on Record
    Updated Field on Record
    Updated Field on RecordTriggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
  2. automatically do this!
    Add Comment to Ticket
    Add Comment to Ticket
    Add Comment to TicketAdd a Comment to an existing Ticket.
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