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Microsoft Teams + Zendesk

Microsoft Teams + Zendesk

Microsoft Teams + Zendesk integrations

Send chat messages in Microsoft Teams for new tickets in view in Zendesk

Stay promptly informed about your customer service requests directly on Microsoft Teams. When a new ticket pops up in your Zendesk view, this workflow will promptly send a chat message to your specified channel or teammate in Microsoft Teams. This ensures that teams get immediate updates about client requests, enabling quick responses and enhanced customer satisfaction.

  1. When this happens...
    New Ticket in View
    New Ticket in View
    New Ticket in ViewTriggers when a new ticket is added to a view.
  2. automatically do this!
    Send Chat Message
    Send Chat Message
    Send Chat MessageSends a message to an existing chat.
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More things you can do with Zendesk and Microsoft Teams

Discover other triggers and actions you can use with Zendesk and Microsoft Teams

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
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    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
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    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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