Microsoft Teams + Zendesk integrations
Send chat messages in Microsoft Teams for new tickets in view in Zendesk
Stay promptly informed about your customer service requests directly on Microsoft Teams. When a new ticket pops up in your Zendesk view, this workflow will promptly send a chat message to your specified channel or teammate in Microsoft Teams. This ensures that teams get immediate updates about client requests, enabling quick responses and enhanced customer satisfaction.
- When this happens...New Ticket in ViewTriggers when a new ticket is added to a view.
- automatically do this!Send Chat MessageSends a message to an existing chat.
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More things you can do with Zendesk and Microsoft Teams
Discover other triggers and actions you can use with Zendesk and Microsoft Teams
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Post new Zendesk tickets to Microsoft Teams
- Instantly send Microsoft Teams chat messages when new Zendesk tickets are created
- Update Zendesk tickets from new Microsoft Teams channel messages
- Send Microsoft Teams channel messages for new Zendesk tickets
- Add comments to Zendesk tickets from new Microsoft Teams channel mentions
- Notify Microsoft Teams of new Zendesk users with channel messages
- Create channels in Microsoft Teams for new Zendesk users
- Notify Microsoft Teams with chat messages for new Zendesk tickets
- Add comments to Zendesk tickets from new Microsoft Teams chat messages
- Send Microsoft Teams messages for new Zendesk tickets
- Send Microsoft Teams chat messages for new Zendesk tickets
- Send channel messages in Microsoft Teams for new tickets in view in Zendesk
- Create new Zendesk users from new Microsoft Teams team members









