Microsoft Teams + Zendesk integrations
Send Microsoft Teams messages for new Zendesk tickets
Keep your team informed and responsive with this Zendesk and Microsoft Teams workflow. As soon as a new ticket surfaces in Zendesk, a channel message will promptly be sent in Microsoft Teams. This ensures your team stays up-to-date, boosting efficiency and enabling faster response time to customer queries. No more manual checking or missed communications – just seamless information transfer for improved customer service.
- When this happens...New Ticket in ViewTriggers when a new ticket is added to a view.
- automatically do this!Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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More things you can do with Zendesk and Microsoft Teams
Discover other triggers and actions you can use with Zendesk and Microsoft Teams
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Post new Zendesk tickets to Microsoft Teams
- Instantly send Microsoft Teams chat messages when new Zendesk tickets are created
- Update Zendesk tickets from new Microsoft Teams channel messages
- Send Microsoft Teams channel messages for new Zendesk tickets
- Add comments to Zendesk tickets from new Microsoft Teams channel mentions
- Notify Microsoft Teams of new Zendesk users with channel messages
- Create channels in Microsoft Teams for new Zendesk users
- Notify Microsoft Teams with chat messages for new Zendesk tickets
- Add comments to Zendesk tickets from new Microsoft Teams chat messages
- Send Microsoft Teams chat messages for new Zendesk tickets
- Send chat messages in Microsoft Teams for new tickets in view in Zendesk
- Send channel messages in Microsoft Teams for new tickets in view in Zendesk
- Create new Zendesk users from new Microsoft Teams team members









