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Microsoft Teams + Zendesk

Microsoft Teams + Zendesk

Microsoft Teams + Zendesk integrations

Send Microsoft Teams channel messages for new Zendesk tickets

Stay on top of your customer support by connecting Zendesk and Microsoft Teams with this workflow. Whenever a recent ticket is created in Zendesk, a channel message will be sent in Microsoft Teams, keeping your team informed and allowing for quick response times. Save time and streamline your support process with this efficient automation.

  1. When this happens...
    New Ticket in View
    New Ticket in View
    New Ticket in ViewTriggers when a new ticket is added to a view.
  2. automatically do this!
    Send Bot Message
    Send Bot Message
    Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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More things you can do with Zendesk and Microsoft Teams

Discover other triggers and actions you can use with Zendesk and Microsoft Teams

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
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    • View
      Required
    Trigger
    Polling
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    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
    Trigger
    Polling
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    • Organization
    Trigger
    Polling
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    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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