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Microsoft Teams + Zendesk

Microsoft Teams + Zendesk

Microsoft Teams + Zendesk integrations

Send Microsoft Teams chat messages for new Zendesk tickets

Stay on top of customer interactions with this Zendesk to Microsoft Teams workflow. Whenever a new ticket is created in Zendesk, a chat message is sent in Microsoft Teams, helping your customer service team respond in real-time. Enhance your team's efficiency by leveraging this seamless communication automation.

  1. When this happens...
    New Ticket
    New Ticket
    New TicketTriggers when a new ticket is created. Optionally select an organization.
  2. automatically do this!
    Send Chat Message
    Send Chat Message
    Send Chat MessageSends a message to an existing chat.
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More things you can do with Zendesk and Microsoft Teams

Discover other triggers and actions you can use with Zendesk and Microsoft Teams

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
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    • View
      Required
    Trigger
    Polling
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    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
    Trigger
    Polling
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    • Organization
    Trigger
    Polling
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    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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