RingCentral + Zendesk integrations
Create new Zendesk tickets from ended RingCentral calls
This workflow creates a streamlined process for managing client interactions in Zendesk after every ended call in RingCentral. As soon as a call ends in RingCentral, a new ticket is generated in Zendesk. This automation reduces manual data entry, ensuring every customer interaction is logged for future reference and follow-up. Seamless and efficient, it aids in providing top-notch customer service.
- When this happens...Call EndedTriggers when a call has been ended.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with RingCentral and Zendesk
Discover other triggers and actions you can use with RingCentral and Zendesk
- Description
- Call Log TypeRequired
- ViewRequired
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Try ItTriggerPolling- Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItTriggerInstant - Description
- Call Log TypeRequired
- Delay By
Try ItTriggerPolling- Type
- StatusRequired
Try ItTriggerInstant
- Call Ended
Triggers when a call has been ended.
Try ItTriggerInstant - Missed Call
Triggers when there is a new missed call.
Try ItTriggerInstant - New Voicemail
Triggers when there is a new incoming voicemail.
Try ItTriggerInstant
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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