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RingCentral + Zendesk

RingCentral + Zendesk

RingCentral + Zendesk integrations

Create new Zendesk tickets from ended RingCentral calls

This workflow creates a streamlined process for managing client interactions in Zendesk after every ended call in RingCentral. As soon as a call ends in RingCentral, a new ticket is generated in Zendesk. This automation reduces manual data entry, ensuring every customer interaction is logged for future reference and follow-up. Seamless and efficient, it aids in providing top-notch customer service.

  1. When this happens...
    Call Ended
    Call Ended
    Call EndedTriggers when a call has been ended.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with RingCentral and Zendesk

Discover other triggers and actions you can use with RingCentral and Zendesk

    • Description
    • Call Log Type
      Required
    • View
      Required
    • Phone Number
    • Extension Number
    • Direction
    • Recording Type
    • Missed Calls Filter
    • Results
    • Delay By
    Trigger
    Polling
    Try It
  • RingCentral triggers, actions, and search
    Do Not Disturb (DND) Presence Updated

    Triggers when a user wants to change the Do Not Disturb (DND) presence status.

    Trigger
    Instant
    Try It
    • Description
    • Call Log Type
      Required
    • Delay By
    Trigger
    Polling
    Try It
    • Type
    • Status
      Required
    Trigger
    Instant
    Try It
    • Type
    Trigger
    Instant
    Try It
  • RingCentral triggers, actions, and search
    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It
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About RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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