Skip to content
RingCentral logoRingCentral logo
Zendesk logoZendesk logo
RingCentral logoRingCentral logo
Zendesk logoZendesk logo

RingCentral + Zendesk

RingCentral + Zendesk

RingCentral + Zendesk integrations

Create Zendesk tickets from new RingCentral SMS messages

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

  1. When this happens...
    New SMS/MMS Received
    New SMS/MMS Received
    New SMS/MMS ReceivedTriggers when there is a new SMS/MMS received.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Start free with email
Start free with email
Google Logo Start free with Google
  • Free forever for core features
  • 14 day trial for premium features & apps

More things you can do with RingCentral and Zendesk

Discover other triggers and actions you can use with RingCentral and Zendesk

    • Description
    • Call Log Type
      Required
    • View
      Required
    • Phone Number
    • Extension Number
    • Direction
    • Recording Type
    • Missed Calls Filter
    • Results
    • Delay By
    Trigger
    Polling
    Try It
  • RingCentral triggers, actions, and search
    Do Not Disturb (DND) Presence Updated

    Triggers when a user wants to change the Do Not Disturb (DND) presence status.

    Trigger
    Instant
    Try It
    • Description
    • Call Log Type
      Required
    • Delay By
    Trigger
    Polling
    Try It
    • Type
    • Status
      Required
    Trigger
    Instant
    Try It
    • Type
    Trigger
    Instant
    Try It
  • RingCentral triggers, actions, and search
    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It
ringcentral logo
About RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Similar apps
Help Scout integrationsHelp Scout integrations
Help Scout
Customer Support
Freshdesk integrationsFreshdesk integrations
Freshdesk
Customer Support
HappyFox integrationsHappyFox integrations
HappyFox
Customer Support

Related Zap Templates