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RingCentral + Zendesk

RingCentral + Zendesk

RingCentral + Zendesk integrations

Create new Zendesk tickets from missed RingCentral calls

Boost your customer service by turning missed calls into immediate action. With this workflow, when a call is missed in RingCentral, a new ticket is created on Zendesk instantaneously. It ensures no customer query goes unanswered and improves your team's efficiency. Let this workflow manage your missed calls while you focus on resolving customer issues.

  1. When this happens...
    Missed Call
    Missed Call
    Missed CallTriggers when there is a new missed call.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with RingCentral and Zendesk

Discover other triggers and actions you can use with RingCentral and Zendesk

    • Description
    • Call Log Type
      Required
    • View
      Required
    • Phone Number
    • Extension Number
    • Direction
    • Recording Type
    • Missed Calls Filter
    • Results
    • Delay By
    Trigger
    Polling
    Try It
  • RingCentral triggers, actions, and search
    Do Not Disturb (DND) Presence Updated

    Triggers when a user wants to change the Do Not Disturb (DND) presence status.

    Trigger
    Instant
    Try It
    • Description
    • Call Log Type
      Required
    • Delay By
    Trigger
    Polling
    Try It
    • Type
    • Status
      Required
    Trigger
    Instant
    Try It
    • Type
    Trigger
    Instant
    Try It
  • RingCentral triggers, actions, and search
    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It
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About RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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