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Freshdesk + Google Sheets

Freshdesk + Google Sheets

Freshdesk + Google Sheets integrations

Update Freshdesk tickets with notes from new or updated Google Sheets rows on team drive

Automatically maintain comprehensive records with this workflow. Whenever a row is modified or added in Google Sheets on your Team Drive, nurtures a note about the changes on a corresponding Freshdesk ticket. This process ensures your team is consistently briefed on the latest updates, making ticket resolution more seamless and effective.

  1. When this happens...
    New or Updated Spreadsheet Row (Team Drive)
    New or Updated Spreadsheet Row (Team Drive)
    New or Updated Spreadsheet Row (Team Drive)Triggers when a new row is added or an existing row is updated in a spreadsheet. Optimized for Team Drive.
  2. automatically do this!
    Add Notes to a Ticket
    Add Notes to a Ticket
    Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
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More things you can do with Google Sheets and Freshdesk

Discover other triggers and actions you can use with Google Sheets and Freshdesk

    • Dont_change_sheet_structure
    • Drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    Trigger
    Polling
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    • Dont_change_sheet_structure
    • No_team_drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    • Trigger column
    Trigger
    Instant
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    • Drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    • Column_name
      Required
    • Index
    Action
    Write
    • Dont_change_sheet_structure
    • No_team_drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    Trigger
    Instant
    Try It
    • Dont_change_sheet_structure
    • Drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    • Trigger column
    Trigger
    Polling
    Try It
    • Drive
    • Spreadsheet
      Required
    Trigger
    Polling
    Try It
    • Drive
    • Spreadsheet
      Required
    • Worksheet
      Required
    • Use Timezone set up on the spreadsheet to format date values?
    Action
    Write
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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google-sheets logo
About Google Sheets
Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
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