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Wootric by InMoment + Zendesk

Wootric by InMoment + Zendesk

Wootric by InMoment + Zendesk integrations

Create Zendesk tickets for low Wootric responses

When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.

  1. When this happens...
    Detractor Response
    Detractor Response
    Detractor ResponseTriggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Wootric by InMoment and Zendesk

Discover other triggers and actions you can use with Wootric by InMoment and Zendesk

  • Wootric by InMoment triggers, actions, and search
    Detractor Response

    Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).

    Trigger
    Instant
    Try It
  • Wootric by InMoment triggers, actions, and search
    New Response

    Triggers when a new survey response is submitted.

    Trigger
    Instant
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
  • Wootric by InMoment triggers, actions, and search
    Promoter Response

    Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).

    Trigger
    Instant
    Try It
    • Email
      Required
    • Properties
    • Last surveyed
    • External created at
    Action
    Write
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
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About Wootric by InMoment
Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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Related Zap Templates

  • Update Zendesk users with Wootric NPS data