Wootric by InMoment + Zendesk integrations
Create Zendesk tickets for low Wootric responses
When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.
- When this happens...Detractor ResponseTriggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Wootric by InMoment and Zendesk
Discover other triggers and actions you can use with Wootric by InMoment and Zendesk
- Detractor Response
Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).
Try ItTriggerInstant - New Response
Triggers when a new survey response is submitted.
Try ItTriggerInstant - New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- Promoter Response
Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).
Try ItTriggerInstant - EmailRequired
- Properties
- Last surveyed
- External created at
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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