Top companies trust Zapier to automate work that solves their unique business problems—no coding required.
How Zapier works
Zapier makes it easy to integrate Slack with Zendesk - no code necessary. See how you can get setup in minutes.
100%
Help
Slack
Slack
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
Slack
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Slack and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Slack and Zendesk with AI agents and code
Beyond Zap workflows. Call Slack and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Slack and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Reaction
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Slack and Zendesk
Get Slack messages for new high-priority Zendesk tickets.
When a high-priority ticket is created in Zendesk, Zapier can send a direct message in Slack to the business owner. This ensures immediate attention to critical customer issues, helping improve customer satisfaction and retention rates.
When a new ticket is created in Zendesk, Zapier can automatically post the details in a specific Slack channel. This keeps your support team informed of incoming issues without needing to switch platforms, ensuring swift response to critical tickets.
When a Zendesk ticket is updated, Zapier can send a notification to a preferred Slack channel. This allows the IT team to track changes in status or comments in real-time, reducing delays in addressing issues.
Level up your Slack to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Slack + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and Zendesk
How do I integrate Slack with Zendesk?
To integrate Slack with Zendesk, you'll typically use a third-party automation tool like Zapier. You'll set up 'Zaps' where you choose triggers (such as a new ticket in Zendesk) and corresponding actions (like sending a notification to Slack). Once connected, the integration automates updates in your channels whenever specific actions occur in Zendesk.
What are some popular triggers for the Slack-Zendesk integration?
Popular triggers for the Slack-Zendesk integration include new tickets being created in Zendesk, ticket status changes, or updates to existing tickets. These triggers help keep your team informed about support activities directly within your Slack channels.
Can I customize the notifications sent to Slack from Zendesk?
Yes, you can customize notifications by setting specific conditions and message content when configuring your Zaps. This flexibility allows you to tailor notifications based on certain ticket attributes or events that are most relevant to your team's workflow.
What actions can be performed in Slack through this integration?
Actions that can be automated include sending messages to specific channels or users in Slack when triggered by activities like new ticket creation or status updates in Zendesk. This helps enhance communication efficiency across teams.
Is there a limit on how many notifications I can send from Zendesk to Slack?
While Zapier allows significant flexibility, restrictions may apply based on your plan's task usage. It's important to monitor usage through our dashboard and adjust triggers as needed based on priority and relevance of notifications.
How secure is the data transfer between Zendesk and Slack using this integration?
Data transfer between Zendesk and Slack via Zapier is secured using HTTPS encryption. Our platform complies with GDPR and other privacy regulations to ensure the protection of personal data during integration setup and operation.
Can I pause or stop the integration if needed?
Yes, you can pause or delete Zaps at any time directly from our dashboard if you need to temporarily halt or permanently stop any integrations between Slack and Zendesk.
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
