SolarWinds Service Desk + Slack
Create incidents in SolarWinds Service Desk for new pushed messages on Slack
Easily manage your IT processes with this workflow. When a new message is pushed in your Slack channel, a corresponding incident is instantly created in SolarWinds Service Desk. This streamlining process accelerates incident resolution, improving your team's productivity and communication efficiency.
Easily manage your IT processes with this workflow. When a new message is pushed in your Slack channel, a corresponding incident is instantly created in SolarWinds Service Desk. This streamlining process accelerates incident resolution, improving your team's productivity and communication efficiency.
- When this happens...
New Pushed MessageTriggers when a Message is pushed from Slack.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create IncidentAdd a new incident to your service desk.
ActionWriteCreate a new record or update an existing record in your app.
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Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Search QueryRequired
Optimized data
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planConversation ID
Reaction
Member ID
Message Author ID
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Zap Identifier
Access type
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Allowed Delete Copy
Conversation IDRequired
Message TS (ID)Required
Posted By
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Allowed Edit Copy
Conversation IDRequired
Message TS (ID)Required
Posted By
Content Type
Reply Broadcast
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
Topic set by
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Remove User from Channel
This action removes a specified user from a specified channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message ID (ts)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Change
New change in your service desk.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Hardware
New hardware in your inventory.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Problem
New problem in your service desk.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Risk
New risk was detected.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
New user in your account.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTitleRequired
StateRequired
Requester's Email AddressRequired
PriorityRequired
Description
Assignee Email Address
Site
Department
Approver Email Address
Change Plan
Test Plan
Rollback Plan
Planned Start
Planned End
Related Release Number
Related Problem Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
SerialRequired
IP Address
Category
Status
Manufacturer
Site
Department
Tag
Owner's Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Requester's Email AddressRequired
StateRequired
TitleRequired
Description
Root Cause
Symptoms
Workaround
Assignee Email Address
Priority
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.StateRequired
NameRequired
Description
Appear on Portal Home
Related Incident Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Channel
Triggers when a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Username
Highlight Word
Trigger for Bot Messages?
Only Public Channels?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Scheduled AsRequired
Scheduled Message IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
File
Thread
Send Channel Message?
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Copy
Approval request messageRequired
Send message asRequired
Approval typeRequired
Zap Id
Include a link to this Zap?
Approve button URL
Approve button label
Add decline button
Add details button
Require confirmation
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
Display Name
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message ID (ts)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message TS (ID)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appNew Asset
New asset in your inventory.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Contract
New contract was added.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Incident
Triggers when a new incident is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Release
New release in your service desk.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Task
Triggers when a new task is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
ManufacturerRequired
TypeRequired
StatusRequired
Model
Serial Number
Asset ID
IP Address
Description
Owner's Email Address
User's Email Address
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Manufacturer NameRequired
StatusRequired
License TypeRequired
Start Date
End Date
Note
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
PriorityRequired
Requester's Email AddressRequired
Description
Assign to User by Email Address
Due Date
Site
Department
Related Problem Number
Category
Subcategory
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Requester's Email AddressRequired
StateRequired
TitleRequired
Description
Plan
Build
Deploy
Assignee Email Address
Approver Email Address
Priority
Site
Department
Planned Start
Planned End
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
First Name
Last Name
Phone Number
Site
Department
Role
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
About SolarWinds Service Desk
Related categories
About Slack
Related categories
Related Zap Templates
- Post Slack alert messages when new SolarWinds Service Desk incidents are added
- Create SolarWinds Service Desk incidents from new Slack pushed messages
- Create incidents in SolarWinds Service Desk for new messages posted to Slack channels
- Send private channel messages in Slack for new problems in SolarWinds Service Desk