Planbox Innovation Central + Zendesk

Planbox Innovation Central + Zendesk integrations

Add new tickets in Zendesk as challenges in Planbox

Set up this integration and a new ticket being moved to a view will trigger the creation of a challenge in Planbox, allowing you to crowd source solutions to recurring issues, reducing administrative costs and support hours.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create ChallengeCreate a new challenge
ActionWrite

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More things you can do with Zendesk and Planbox Innovation Central

Discover other triggers and actions you can use with Zendesk and Planbox Innovation Central

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Event Created
Triggers when a new Event is created.
Trigger
Instant
Try It
Challenge Ended
Triggers when a challenge ends.
Trigger
Instant
Try It
Vote Cast
Triggers when an Idea receives a vote .
Trigger
Instant
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Challenge Started
Triggers when a challenge starts.
Trigger
Instant
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Task Completed
Triggers when a Task Form is completed by a User.
Trigger
Instant
Try It
User Mentioned
Triggers when a User is mentioned in a Comment.
Trigger
Instant
Try It
- Name
  Required
- Description
  Required
- Start Date
  Required
- End Date
  Required
- Activate this challenge
  Required
Action
Write
- Title
  Required
- Summary
  Required
- Workspace
- Status
- Challenge
Action
Write
- Idea
  Required
- User
  Required
Action
Write
- Challenge ID
  Required
Action
Search
- Email
  Required
Action
Search
- Name
  Required
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
Comment Posted
Triggers when a new Comment is posted for an Idea.
Trigger
Instant
Try It
Challenge Created
Triggers when a new Challenge is created.
Trigger
Instant
Try It
Idea Created
Triggers when a new Idea is created.
Trigger
Instant
Try It
Idea Updated
Triggers when an Idea is edited.
Trigger
Instant
Try It
Idea State Changed
Triggers when an Idea's status is changed.
Trigger
Instant
Try It
Task Created
Triggers when a new Task Form is assigned to a User.
Trigger
Instant
Try It
- Text
  Required
- Idea
  Required
- Private
  Required
Action
Write
- Name
  Required
- Description
  Required
- Start Date
  Required
- End Date
  Required
- Activate this event
  Required
Action
Write
- Challenge
  Required
- User
  Required
Action
Write
- Idea
  Required
- Status
  Required
Action
Write
- Event ID
  Required
Action
Search
- User ID
  Required
Action
Search

About Planbox Innovation Central

Planbox Innovation Central is a best-in-class workflow-driven online portal and tool for your employees, customers, partners and community to collaborate, discover, evaluate, manage, and develop creative ideas and actionable solutions.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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