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OneDesk + Salesforce

OneDesk + Salesforce

OneDesk + Salesforce integrations

New case in Salesforce creates new work item in OneDesk

If you have salespeople or support agents working in Salesforce, they will need to share their cases with the engineering and product management teams. This integration makes it simple. Whenever a new case is created in your Salesforce account, automatically create an Item in your OneDesk account.

  1. When this happens...
    New Record
    New Record
    New RecordTriggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
  2. automatically do this!
    Create Item
    Create Item
    Create ItemCreates a new work item
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More things you can do with Salesforce and OneDesk

Discover other triggers and actions you can use with Salesforce and OneDesk

  • Salesforce triggers, actions, and search
    New Case Attachment

    Triggers when a new Attachment is added to a case.

    Trigger
    Polling
    Try It
    • History Object
      Required
    Trigger
    Polling
    Try It
    • Salesforce Objects
      Required
    Trigger
    Polling
    Try It
    • Salesforce Object
      Required
    • Record (Optional)
    Trigger
    Polling
    Try It
  • Salesforce triggers, actions, and search
    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • Disclaimer
    • Salesforce Object
      Required
    Trigger
    Polling
    Try It
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About OneDesk
OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.
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About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
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