MiiTel + Slack

MiiTel + Slack integrations

Send Slack channel messages for new unanswered MiiTel calls

Stay on top of unanswered calls in your MiiTel communication platform by sending channel messages in Slack. This workflow will notify your team in a designated Slack channel whenever there's an incoming unanswered call in MiiTel, helping ensure that no calls go unnoticed and customers receive timely assistance. Improve response times and enhance customer satisfaction with this seamless automation.

When this happens...
Incoming UnansweredTriggers when unanswered incoming call has registered.
TriggerInstant
automatically do this!
Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWrite

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More things you can do with MiiTel and Slack

Discover other triggers and actions you can use with MiiTel and Slack

- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call end time
- Account name
- Contact person name
- URL
Trigger
Instant
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- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Circuit title
- Call from
- Call to
- Dial start time
- IVR pressed time
- DTMF
- Account name
- Contact person name
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Dial start time
- Call start time
- Call end time
- Call duration
- Account name
- Contact person name
- From login ID
- From user name
- To login ID
- To user name
- URL
- Minutes
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call start time
- Call end time
- Call duration
- Call memo
- Account name
- Contact person name
- From login ID
- From user name
- To login ID
- To user name
- URL
- Speech recognition
- Speech recognition summary
- Number of silences
- Overall
- Number of overlaps
- Talk:Listen
- Number of rallies
- Amd probability
- Fundamental frequency (Customer)
- Fundamental frequency (Operator)
- Intonation strength (Customer)
- Intonation strength (Operator)
- Customer speech rate
- Operator speech rate
- Neutral keywords customer
- Neutral keywords operator
- Positive keywords customer
- Positive keywords operator
- Negative keywords customer
- Negative keywords operator
Trigger
Instant
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- Company ID
- Meeting ID
- Title
- Start time
- End time
- Last comment entered in
- Comment
- Login ID
- User name
- URL
Trigger
Instant
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- Company ID
- Meeting ID
- Title
- Start time
- End time
- Duration
- Host login ID
- Host user name
- URL
- Minutes
Trigger
Instant
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New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
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- Channel
  Required
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Last comment entered in
- Comment
- Account name
- Contact person name
- Login ID
- User name
- URL
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call memo
- Account name
- Contact person name
- Login ID
- User name
- URL
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call end time
- Account name
- Contact person name
- Login ID
- User name
Trigger
Instant
Try It
- Company ID
- Meeting ID
- Title
- Meeting type
- Duration
- Start time
- End time
- Call memo
- Host login ID
- Host user name
- URL
- Speech recognition
- Neutral keywords customer
- Neutral keywords user
- Positive keywords customer
- Positive keywords user
- Negative keywords customer
- Negative keywords user
Trigger
Instant
Try It
- Company ID
- Meeting ID
- Title
- Start time
- End time
- Call memo
- Login ID
- User name
- URL
Trigger
Instant
Try It
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
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- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Channel ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

About MiiTel

MiiTel is an AI-powered IP phone. With MiiTel, you will be to accomplish the following: "Increase your sales", "Achieve self-coaching", and "Can make calls from home".

Learn moreLearn moreHelpHelp

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn moreLearn moreHelpHelp

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Related Zap Templates

Send direct messages in Slack when phone analyses are completed in MiiTel

Send Slack channel messages for new completed video analyses in MiiTel

Send new MiiTel memos as channel messages in Slack