Kayako + Magento

Kayako + Magento integrations

Add users and cases to Kayako from new Magento orders

If someone places an order with you, they might need support afterwards. Streamline your setup by activating this integration. From then on, whenever a new order is received on Magento, Zapier will create a new user for it on Kayako, or update one that exists, additionally creating a case for them with the order details so you

When this happens...
New OrderTriggers when Magento gets a new order (with line item support).
TriggerPolling
automatically do this!
Create Conversation With a Private NoteCreates a new conversation with the first post as a private note.
ActionWrite

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More things you can do with Magento and Kayako

Discover other triggers and actions you can use with Magento and Kayako

New Customer
Triggers when Magento gets a new customer.
Trigger
Polling
Try It
New Order
Triggers when Magento gets a new order.
Trigger
Polling
Try It
- Email
  Required
- First Name
- Last Name
- Password
- Website ID
  Required
- Store ID
- Group ID
- Prefix
- Suffix
- Date Of Birth
- Tax or VAT number
- Gender
- Middle Name
Action
Write
- Order Status
  Required
- Order comment
- Email
- Optionally, include comments in email
- Order Item ID
  Required
- Quantity
Action
Write
New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It

New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
Try It

- Conversation
  Required
- Private Note Contents
  Required
Action
Write
- Organization
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Mailbox
  Required
- Conversation Subject
  Required
- Message Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Event
  Required
- Email
  Required
- Title
  Required
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Write
- Organization
  Required
- Email Domains
- Organization Name
- Tags
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- Query
  Required
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Search or write

New Order
Triggers when Magento gets a new order (with line item support).
Trigger
Polling
Try It
New Sales Order Credit Memo
Triggers when Magento gets a new sales order credit memo.
Trigger
Polling
Try It
- Order Increment ID
  Required
- Order Status
- Order comment
- Notification Flag
Action
Write
New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
Try It
New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation ID
  Required
- Tags
  Required
Action
Write
- User
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Organization Name
  Required
- Tags
- Email Domains
Action
Write
- Conversation ID
  Required
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- User
  Required
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Organization Name
  Required
- Tags
- Email Domains
Action
Search or write

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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Related categories

Customer Support

About Magento

Magento is the premier open source e-commerce app used by millions of customers each and every day.

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Related categories

eCommerce

Premium

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