Jira Service Management + Zendesk integrations
Create Zendesk tickets from new Jira Service Management requests
Manage your customer service more efficiently with this workflow. When a new request arrives in Jira Service Management, it triggers the creation of a ticket in Zendesk. This not only streamlines your process, but also ensures no customer request goes unnoticed. Keep your team focused on resolution, not manual data entry.
- When this happens...New RequestTriggers when a request is created.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Jira Service Management and Zendesk
Discover other triggers and actions you can use with Jira Service Management and Zendesk
- SiteRequired
- ProjectRequired
Try ItTriggerPolling- SiteRequired
- ProjectRequired
- Request TypeRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- SiteRequired
- ProjectRequired
Try ItTriggerPolling- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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