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Zendesk logoZendesk logo
Jira Service Management logoJira Service Management logo
Zendesk logoZendesk logo

Jira Service Management + Zendesk

Jira Service Management + Zendesk

Jira Service Management + Zendesk integrations

Create Zendesk tickets from new Jira Service Management requests

Manage your customer service more efficiently with this workflow. When a new request arrives in Jira Service Management, it triggers the creation of a ticket in Zendesk. This not only streamlines your process, but also ensures no customer request goes unnoticed. Keep your team focused on resolution, not manual data entry.

  1. When this happens...
    New Request
    New Request
    New RequestTriggers when a request is created.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Jira Service Management and Zendesk

Discover other triggers and actions you can use with Jira Service Management and Zendesk

    • Site
      Required
    • Project
      Required
    Trigger
    Polling
    Try It
    • Site
      Required
    • Project
      Required
    • Request Type
      Required
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Site
      Required
    • Project
      Required
    Trigger
    Polling
    Try It
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
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About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
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