HelpSpot + Updown.io

HelpSpot + Updown.io integrations

Generate HelpSpot requests from new down alerts in Updown.io

Easily create a new HelpSpot request when a new down event is detected by Updown.io. With this integration in place, information about the system that is down is inserted automatically into the body of the HelpSpot request.

When this happens...
New Down AlertTriggers when a check is down.
TriggerInstant
automatically do this!
Create a New RequestCreates a new request. Please note that one of the following is required; first name, last name, user id, email, or phone.
ActionWrite

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More things you can do with Updown.io and HelpSpot

Discover other triggers and actions you can use with Updown.io and HelpSpot

- Name
  Required
Trigger
Instant
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- Name
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It

Update
Triggers when a request is updated.
Trigger
Instant
Try It
- Subject
- Note Body
  Required
- Category
- Note Type
- HTML Note
- Customer Id
- First Name
- Last Name
- Email
- Phone
- Urgent
- Mailbox
- Opened Via
- Email CC
- Email BCC
- Email Staff
- Open
- Status
Action
Write

- Name
  Required
- Events
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
Trigger
Instant
Try It
New Request
Triggers when a new request is created.
Trigger
Instant
Try It
- Category
- Status
- Open/Closed
- Customer ID
- First Name
- Last Name
- Email
- Phone
- Search String
Trigger
Polling
Try It
- xRequest
  Required
- Subject
- Note Body
- Category
- Note Type
- HTML Note
- Customer Id
- First Name
- Last Name
- Email
- Phone
- Urgent
- Mailbox
- Opened Via
- Email CC
- Email BCC
- Email Staff
- Status
- Open
Action
Write

About HelpSpot

HelpSpot is a web based help desk software tool, making it easy for teams of all sizes to provide amazing customer support.

HelpHelp

Related categories

Customer Support

About Updown.io

updown.io is an online service that checks your website's status by periodically sending an HTTP request. It then notifies you by Slack, Telegram, email or SMS when your website is not responding correctly, your SSL certificate is invalid or about to expire, and more.

Learn moreLearn moreHelpHelp

Related categories

Server Monitoring