Groove + ProdPad

Groove + ProdPad integrations

Create feedback in ProdPad from newly-tagged Groove tickets

Help desk tickets are a great way to gather ideas and other feedback. Import that information auotmatically from your Groove account into ProdPad with just one simple integration.

When this happens...
Ticket TaggedTriggers when a ticket is tagged.
TriggerInstant
automatically do this!
Create FeedbackCreate new feedback
ActionWrite

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More things you can do with Groove and ProdPad

Discover other triggers and actions you can use with Groove and ProdPad

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Idea
  Required
Trigger
Polling
Try It
- Name
- Persona
- Job Role
- Company
- External URL
- External ID
- Tags
Trigger
Polling
Try It
- Workflow Status
- Tags
- Product
- Persona
- External ID
- State
- Include Associated Feedback
Trigger
Polling
Try It
List Products
List all the products in the account
Trigger
Polling
Try It
List User Stories
Returns a list of user stories with newest first.
Trigger
Polling
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- Name
  Required
Trigger
Instant
Try It
- Name
  Required
- Unique ID (Email)
  Required
- About
- Tags
- Personas
- Job Role
- Company
- Link Name
- Link URL
- Link External ID
Action
Write
- Idea Title
- Description
- Business Case - Problem
- Business Case - Value
- Functional Specs
- Notes
- Products
- Personas
- Tags
- Workflow Stage
- Link Name
- Link URL
- External ID
Action
Write
- Contact ID
  Required
- Name
- Email
- Company
- Job Role
- Personas
- Tags
- Link Name
- Link URL
- Link External ID
- Phone
- About
Action
Write
- Workflow Stage
  Required
- Idea
  Required
Action
Write
- External ID
- Email
- External URL
- Contact Name
- Company
- Persona
- Tags
- Job Role
Action
Search
- External ID
- External Url
- Tags
- Workflow Stage
Action
Search
- External ID
- Unique ID (Email)
  Required
- External URL
- Name
  Required
- Company
- Persona
- Tags
- Job Role
- About
- Personas
- Link Name
- Link URL
- Link External ID
Action
Search or write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write
- name
- External URL
- External ID
- Country
- Size
- Value
- City
- Tags
- Include Contacts
- Include Feedback for Contacts
Trigger
Polling
Try It
- State
- Company
- Product
- Persona
- Job Role
- Tags
Trigger
Polling
Try It
List Personas
List the personas in an account
Trigger
Polling
Try It
List Tags
List all the tags available in the account.
Trigger
Polling
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
- City
- Country
- Size
- Value
- Tags
- Link Name
- Link URL
- External ID
Action
Write
- Feedback
  Required
- Contact
  Required
- Ideas
- Tags
- Personas
- Products
- Name
- External Link URL
- External Link External ID
- Contact Name
- Contact Email
Action
Write
- Company ID
  Required
- Name
- City
- Country
- Size
- Value
- Tags
- Contacts
- Link Name
- Link URL
- Link External ID
Action
Write
- Feedback ID
  Required
- Feedback
- State
- External ID
- External Link Name
- External Link URL
Action
Write
- Company Name
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
Action
Search
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
Action
Search
- Name
  Required
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
- Link Name
- Link URL
- External ID
Action
Search or write
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
- User Name
  Required
- Feedback
  Required
- User Email
- About
- Products
- Personas
- Source
- External Link - Name
- External Link - URL
- External Link - ID
Action
Search or write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn moreLearn moreHelpHelp

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About ProdPad

ProdPad is a tool that helps you achieve better products through better product management.

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