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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New TicketTriggers when there is a new ticket is created in Freshservice. Try ItTriggerInstant
- Updated TicketTriggers when a Ticket is updated. Try ItTriggerInstant
- Ticket NoRequired
- NotesRequired
- PrivateRequired
 ActionWrite
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
 ActionWrite
- New UserTriggers when a new User is created. Try ItTriggerInstant
- Update UserTriggers when a user is updated. Try ItTriggerInstant
- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
 ActionWrite
- Ticket
- Approval TypeRequired
- ApproverRequired
 ActionWrite
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