Freshdesk + LOX24 SMS Gateway + Filter by Zapier

Freshdesk + LOX24 SMS Gateway integrations

Send LOX24 SMS Gateway notifications for new high priority Freshdesk tickets

Don't miss high priority Freshdesk tickets by sending SMS messages to notify the right people. This integration makes it easy by automatically sending LOX24 SMS Gateway notifications when there are high priority Freshdesk tickets.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send SMSSend SMS to any number in the world. Allows sending a message to multiple numbers or groups of numbers. For more info please check API method POST /bulks
ActionWrite

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Discover other triggers and actions you can use with Freshdesk, Filter by Zapier, and more

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Only continue if...
  Required
Action
Filter
- Service ID
  Required
- Sender ID (From)
  Required
- Destination phone number (To)
- Recipients Group (To)
- Text
  Required
- Send At
- Is Unicode?
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Text filter
- From filter
- To filter
Trigger
Polling
Try It

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About LOX24 SMS Gateway

LOX24 SMS Gateway is a paid service which let's you send text messages (SMS) to individual phone numbers or groups of phone numbers. It is also possible to receive SMS. Various inbound numbers are available for this purpose.

HelpHelp

Related categories

Phone & SMS

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

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Related categories

Developer Tools

Zapier

Related Zap Templates

Create Freshdesk tickets for new incoming LOX24 SMS Gateway messages

Related Zap Templates

Create Freshdesk tickets for new incoming LOX24 SMS Gateway messages