FireText + Zendesk integrations
Create a new Zendesk ticket from FireText SMS
Let customers send support tickets straight into Zendesk by SMS. This is perfect for allowing your customers to create tickets easily on-the-go!
- When this happens...New MessageTriggers when a new SMS message is received on your FireText number / keyword.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with FireText and Zendesk
Discover other triggers and actions you can use with FireText and Zendesk
- Keyword (Number)Required
Try ItTriggerInstant- FromRequired
- ToRequired
- MessageRequired
- Schedule ForRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- MobileRequired
- Group API IDRequired
- First Name
- Last Name
- Custom 1
- Custom 2
- Custom 3
- Update (If Existing User)
ActionWrite- FromRequired
- ToRequired
- MessageRequired
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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