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FireText + Zendesk

FireText + Zendesk

FireText + Zendesk integrations

Create a new Zendesk ticket from FireText SMS

Let customers send support tickets straight into Zendesk by SMS. This is perfect for allowing your customers to create tickets easily on-the-go!

  1. When this happens...
    New Message
    New Message
    New MessageTriggers when a new SMS message is received on your FireText number / keyword.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with FireText and Zendesk

Discover other triggers and actions you can use with FireText and Zendesk

    • Keyword (Number)
      Required
    Trigger
    Instant
    Try It
    • From
      Required
    • To
      Required
    • Message
      Required
    • Schedule For
      Required
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Mobile
      Required
    • Group API ID
      Required
    • First Name
    • Last Name
    • Custom 1
    • Custom 2
    • Custom 3
    • Update (If Existing User)
    Action
    Write
    • From
      Required
    • To
      Required
    • Message
      Required
    Action
    Write
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
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About FireText
FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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