FireText + Freshdesk

FireText + Freshdesk integrations

Create new support tickets on Freshdesk when new SMS are received on FireText number

Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Set up a FireText SMS number and use this integration to receive support tickets via SMS.

When this happens...
New MessageTriggers when a new SMS message is received on your FireText number / keyword.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with FireText and Freshdesk

Discover other triggers and actions you can use with FireText and Freshdesk

- Keyword (Number)
  Required
Trigger
Instant
Try It
- From
  Required
- To
  Required
- Message
  Required
- Schedule For
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Mobile
  Required
- Group API ID
  Required
- First Name
- Last Name
- Custom 1
- Custom 2
- Custom 3
- Update (If Existing User)
Action
Write
- From
  Required
- To
  Required
- Message
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About FireText

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Related Zap Templates

Create Freshdesk tickets for newly received FireText messages

Related Zap Templates

Create Freshdesk tickets for newly received FireText messages