DNSFilter + Zendesk

Create Zendesk tickets from new unblock requests in DNSFilter

Anytime a new unblock form is submitted in DNSFilter, this integration will create a ticket in Zendesk.

When this happens...
Blocked Page Form Submitted
Triggers when a user submits the form on the blocked page.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Organization
- Site
Trigger
Instant
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- Organization
- Site
Trigger
Instant
Try It
- Organization
- Site
Trigger
Instant
Try It
- MSPRequired
- NameRequired
- AddressRequired
Action
Write
- OrganizationRequired
- PolicyRequired
- DomainRequired
Action
Write

- OrganizationRequired
- PolicyRequired
- CategoryRequired
Action
Write
- OrganizationRequired
- SiteRequired
- PolicyRequired
Action
Write

New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- Organization
- Site
Trigger
Instant
Try It
- Organization
Trigger
Instant
Try It
- Organization
- Site
Trigger
Instant
Try It
- OrganizationRequired
- PolicyRequired
- CategoryRequired
Action
Write
- OrganizationRequired
- PolicyRequired
- DomainRequired
Action
Write
- OrganizationRequired
- SiteRequired
- Roaming ClientRequired
- PolicyRequired
Action
Write
- OrganizationRequired
- NameRequired
- Address
- Disable Roaming Clients for conflicting VPN agents?
- IPs/Hostnames
Action
Write
- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About DNSFilter

DNSFilter is a cloud-based, AI-driven content filtering and threat protection service.

Learn more

Related categories

Security & Identity Tools

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

DNSFilter + Zendesk

Create Zendesk tickets from new unblock requests in DNSFilter

Account Activity Occurred

Blocked Page Visited

Dynamic Hostname Not Resolving

Create Organization

Add to Allow List

Allow Category in a Policy

Assign Policy to a Site

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

Blocked Page Form Submitted

Invoice Available

Policy Changed

Block Category in a Policy

Add to Block List

Assign Policy to a Roaming Client

Create Site

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

About DNSFilter

Related categories

About Zendesk

Related categories

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