Desku.io + Simplesat

Desku.io + Simplesat integrations

Create tickets in Desku.io when new negative feedback is received in Simplesat

This Zap gives you the easiest way to stay on top of your customer feedback. Once active, this integration automatically creates a support ticket in Desku.io as soon as negative feedback is received on a specific satisfaction survey in Simplesat.

When this happens...
New FeedbackTriggers when new feedback is received.
TriggerInstant
automatically do this!
Create TicketThis is the create ticket of action when its trigger fires.
ActionWrite

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More things you can do with Simplesat and Desku.io

Discover other triggers and actions you can use with Simplesat and Desku.io

New Feedback
Triggers when new feedback is received.
Trigger
Instant
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- Survey API endpoint
  Required
- Customer name
- Customer email
  Required
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
New Ticket
Triggers when use to generate new ticket in your support center to fire this trigger.
Trigger
Instant
Try It

Ticket Priority Change
Triggers when tickets priority changed.
Trigger
Instant
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Ticket Tag Change
Trigger tickets tag changed
Trigger
Instant
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- Ticket No
  Required
- Ticket followers (agents)
  Required
Action
Write
- Title
  Required
- Description
  Required
- Priority
  Required
- Email
  Required
Action
Write
- Ticket No
  Required
Action
Search

- external_id
- Name
- Email
  Required
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- Email
  Required
- Custom attributes
Action
Write
- Id
  Required
Action
Search
Add Customer
Add Customer
Trigger
Instant
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Ticket Agent Change
Triggers when a Ticket Agent Change.
Trigger
Instant
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Ticket Status Chnage
Trigger ticket status change
Trigger
Instant
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Update Customer
Update Customer
Trigger
Instant
Try It
- Ticket No
  Required
- Tags
  Required
Action
Write
- Ticket No
  Required
- Title
  Required
- Description
  Required
- Priority
  Required
Action
Write

About Desku.io

With Desku.io you can automate your customer support day to day operations and have more time for what matters most — no code required.

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Related categories

Customer Support

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

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