Datadog + SolarWinds Service Desk

Datadog + SolarWinds Service Desk integrations

Create Datadog metrics for new SolarWinds Service Desk incidents

Bring your IT service incidents into your monitoring dashboards. This Zap automatically posts a new metric to Datadog whenever a new incident is created in SolarWinds Service Desk. With incidents visible alongside your infrastructure metrics, you can quickly identify patterns and connections between system performance and service disruptions.

When this happens...
New IncidentTriggers when a new incident is created.
TriggerPolling
automatically do this!
New Metric PostThis covers the data that you want to send to Datadog
ActionWrite

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More things you can do with SolarWinds Service Desk and Datadog

Discover other triggers and actions you can use with SolarWinds Service Desk and Datadog

New Asset
New asset in your inventory.
Trigger
Polling
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New Contract
New contract was added.
Trigger
Polling
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New Incident
Triggers when a new incident is created.
Trigger
Polling
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New Release
New release in your service desk.
Trigger
Polling
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New Task
Triggers when a new task is created.
Trigger
Polling
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- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Change
New change in your service desk.
Trigger
Polling
Try It
New Hardware
New hardware in your inventory.
Trigger
Polling
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New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Data Point Time
- Metric Name
  Required
- Data Point (one singular point)
  Required
- Type
- Host Name
- Tags (comma separated)
Action
Write

About Datadog

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Related categories

Customer Support

Related Zap Templates

Post metrics to Datadog for new SolarWinds Service Desk assets

Related Zap Templates

Post metrics to Datadog for new SolarWinds Service Desk assets