Crisp + SHOPLINE

Crisp + SHOPLINE integrations

Manage new SHOPLINE orders by creating or updating contacts in Crisp

Streamline your customer service with this effective workflow. Whenever a new order comes in through your SHOPLINE app, corresponding contact details are created or updated in the Crisp app. This swift process ensures your customer information is always up-to-date, enabling a smoother communication and enhanced customer relationship management on Crisp. So, focus less on manual data entry, and more on delivering outstanding customer service.

When this happens...
New OrderTriggers when a new order is added to your Shopline account.
TriggerInstant
automatically do this!
Create/Update ContactCreates/Update a contact
ActionWrite

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More things you can do with SHOPLINE and Crisp

Discover other triggers and actions you can use with SHOPLINE and Crisp

New Cancelled Order
Triggers when an order is "cancelled".
Trigger
Instant
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- Financial Status
- Fulfillment Status
- Order Status
Trigger
Instant
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Updated Customer
Triggers when a customer's information is updated.
Trigger
Instant
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- First Name
  Required
- Last Name
  Required
- Email
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Write
- Title
  Required
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Write

- Customer
- First Name
- Last Name
- Email
- Tags
- Phone
- Accepts Marketing
Action
Write
- Product
- Title
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Write

- Email
  Required
Action
Search
- Product
  Required
- Product Variant Title
  Required
Action
Search
- Title
  Required
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Search or write
Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
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Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)
  Required
- Segments
  Required
Action
Write
- User Email
  Required
- User Name
  Required
- Message From
  Required
- Message
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Note message content
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
Action
Write
- Query
  Required
Action
Search

New Customer
Triggers when a new customer is added to your Shopline account.
Trigger
Instant
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New Product
Triggers when a new customer is added to your Shopline account.
Trigger
Instant
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- Financial Status
- Fulfillment Status
- Order Status
Trigger
Instant
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- Email
- Product
- Product Variant
- Product Quantity
- Product Price
- Title
- Location
- Note
- Shipping Address - First name
- Shipping Address - Last name
- Shipping Address - Company
- Shipping Address - Email
- Shipping Address - Phone
- Shipping Address - Address1
- Shipping Address - Address2
- Shipping Address - City
- Shipping Address - Country
- Shipping Address - State
- Shipping Address - Zip code
- Billing Address - First name
- Billing Address - Last name
- Billing Address - Company
- Billing Address - Email
- Billing Address - Phone
- Billing Address - Address1
- Billing Address - Address2
- Billing Address - City
- Billing Address - Country
- Billing Address - State
- Billing Address - Zip code
- Send Receipt
- Send Fulfillment Receipt
- Inventory Behaviour
- Financial Status
- Fulfillment Status
- Discounts
- Taxes Included
- Shipping fee
Action
Write
- Product
- Option 1 value
  Required
- Price
  Required
- Compare At Price
- SKU
Action
Write
- Location
  Required
- Product
  Required
- Product Variant
  Required
- Adjust Quantity By
- Set Quantity To
Action
Write
- Product
  Required
- Product Variant
  Required
- Price
- Compare At Price
- SKU
Action
Write
- Product Title
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Search or write
- Product
  Required
- Product Variant Title
  Required
- Option 1 value
  Required
- Price
  Required
- Compare At Price
- SKU
Action
Search or write
Message Sent
Triggers when an operator sends a message
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
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- Email
  Required
- Name
  Required
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- Email
  Required
- Event name
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
- Nickname
Action
Write
- Conversation ID (session_id)
  Required
- State
  Required
Action
Write
- Email
  Required
Action
Search

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About SHOPLINE

SHOPLINE is an Software as a Service (SaaS) company that focuses on facilitating global omnichannel e-commerce brands to do business via DTC websites.

HelpHelp

Related categories

eCommerce