Atera + Microsoft Teams

Atera + Microsoft Teams integrations

Update Microsoft Teams with channel messages when ticket status changes in Atera

Stay informed and keep your team in the loop with this efficient workflow. When a ticket status changes in the Atera app, an update is instantly sent as a channel message in your Microsoft Teams app. This seamless integration enables real-time communication and ensures everyone stays on top of ticket updates, enhancing team coordination and reducing the risk of missed information. Work smarter, not harder, with this simple but effective workflow.

When this happens...
Ticket Status ChangedTriggers when ticket status changed in Atera.
TriggerInstant
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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AI Technician Comment Added
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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New Customer Created
Triggers when a new customer is created.
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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New Ticket Created
Triggers when a new ticket is created.
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
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- Customer/Site Name
  Required
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
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- Conversation ID
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- Technician ID
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- Email
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- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
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- Conversation ID
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- Ticket ID
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- Conversation ID
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- Technician ID
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- Comment
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- Ticket Title
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- Ticket Description
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- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
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- ContactID
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- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
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- Archived
- Customer ID
- Customer Name
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- Alert Id
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- Email
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- Team
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- Exclude messages by you?
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- Team
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- Team
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- Channel
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- Team Member
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- Chat
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- Message
  Required
- Message Text
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- Message Text Format
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- Team
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- Channel
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- Message ID
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- Message Text Format
- Reply Content
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- Team
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- Channel
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- Message Text
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- Message Text Format
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- Send To
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- Message Text (Optional)
- Card Type
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- Chat
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- Message ID
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Action
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- Stop on error
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- HTTP Method
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- URL
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- Query string parameters
- Additional request headers
- Body
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- Team
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- Channel
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- Message ID
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Action
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- Chat ID
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- Message ID
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- Channel Name
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New Alert Created
Triggers when a new alert is created.
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Triggers when a new Autopilot conversation is created.
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
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Autopilot Conversation Title Created
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New Site Created
Triggers when a new site is created.
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
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- Conversation ID
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- Title
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- Device GUID
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- Customer ID
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- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
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- Name
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- Description
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- Conversation ID
- Contact ID
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- Comment
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- AlertID
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- Ticket Id
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- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
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- Name
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- Description
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- Email
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- Search text
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- Ticket Id
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- Team
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- Channel
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- Member
- Highlight Word
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New Chat
Triggers when a new chat is created.
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- Team
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- Channel
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- Channel Name
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- Favorite for All?
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- Team Member(s)
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- Message Text Format
- Message Text
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- Team
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- Channel Name
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- Description
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- Team
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- Public Channel
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- Message Text
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- Message Text Format
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- Message Text Format
- Message Text
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- Availability
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- Duration (Minutes)
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- Info
- Display Name
- First Name
- Last Name
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- Search by
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About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

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Related categories

IT Operations

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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Microsoft

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Update Microsoft Teams with channel messages when ticket status changes in Atera

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