Aha! + Freshdesk

Aha! + Freshdesk integrations

Create features on Aha! from updated tickets on Freshdesk

Listening to Freshdesk for the information you need to keep your development pipeline moving steadily? Turn on this Freshdesk Aha! integration and we'll route it for you, capturing the information from every ticket you update on Freshdesk and adding it as a feature to Aha!

When this happens...
Update TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
Create FeatureTriggers when a feature is sent to Zapier by a user in Aha!
ActionWrite

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More things you can do with Freshdesk and Aha!

Discover other triggers and actions you can use with Freshdesk and Aha!

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Activity
Triggers when there is new activity.
Trigger
Instant
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- Product
  Required
- Release
  Required
- Name
  Required
- Kind
  Required
- Workflow Status
- Description
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Feature
Triggers when a feature is sent to Zapier by a user in Aha!
Trigger
Instant
Try It
- Product
  Required
- Idea Name
  Required
- Idea Description
  Required
Action
Write

About Aha!

Aha! Roadmaps is the complete product management suite - set strategy, capture ideas, score features, and share visual plans. It includes Aha! Ideas Essentials for crowdsourcing feedback. More than 5,000 companies trust our cloud-based software to build lovable products and be happy doing it.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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