Acronis Cyber Protect Cloud + Atera

Acronis Cyber Protect Cloud + Atera integrations

Create new tickets in Atera from updated alerts in Acronis Cyber Protect Cloud

Stay informed about any updates in the status of your cyber security with this helpful workflow. In Acronis Cyber Protect Cloud, any new or updated alert will lead to creating a ticket in Atera. This way, you ensure essential information is recorded in real-time, improving your response time against potential threats and enhancing your overall security management.

When this happens...
New/Updated AlertTriggers when a new Alert is created or an existing alert is updated.
TriggerPolling
automatically do this!
Create TicketCreates a new ticket. Requires the enduser contact ID or email address.
ActionWrite

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More things you can do with Acronis Cyber Protect Cloud and Atera

Discover other triggers and actions you can use with Acronis Cyber Protect Cloud and Atera

- Customer name
- Severity
- Device name
- Alert Type
- Retrieve time interval
Trigger
Polling
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- Customer name
Trigger
Polling
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- Customer Tenant Name
  Required
- User Login
  Required
- First Name
- Last Name
- E-mail Address
  Required
- Company Administrator Role
Action
Write
- Customer name
  Required
- Offering Item
  Required
- Quota
- Storage infra Name
Action
Write
- Customer tenant name
  Required
Action
Write

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
Trigger
Instant
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Alert Resolved
Triggers when alert resolved in Atera.
Trigger
Instant
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
Trigger
Instant
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
Trigger
Instant
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New Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
Trigger
Instant
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New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
Trigger
Instant
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- Customer/Site Name
  Required
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
Action
Write
- Email
  Required
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation ID
  Required
- Ticket ID
  Required
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
- Comment
  Required
Action
Write
- Ticket Title
  Required
- Ticket Description
  Required
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactID
  Required
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert Id
  Required
Action
Search
- Conversation Id
  Required
Action
Search
- Email
  Required
Action
Search

New Customer Tenant Created
Triggers when a new Customer tenant is created.
Trigger
Polling
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- Tenant Name
  Required
- Tenant Mode
- 2FA
- Enhanced Security
- E-mail Address
  Required
- First Name
- Last Name
- Language
- User Login
Action
Write
- Alert Id
  Required
Action
Write
- Customer Tenant Name
  Required
Action
Write
- Customer name
  Required
Action
Write
New Alert Created
Triggers when a new alert is created.
Trigger
Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
Trigger
Instant
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Trigger
Instant
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
Trigger
Instant
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New Site Created
Triggers when a new site is created.
Trigger
Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket status changed in Atera.
Trigger
Instant
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Trigger
Instant
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- Conversation ID
  Required
- Conversation Status
  Required
Action
Write
- Title
  Required
- Device GUID
  Required
- Customer ID
  Required
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- Name
  Required
- Description
Action
Write
- Conversation ID
- Contact ID
  Required
- Comment
  Required
Action
Write
- AlertID
  Required
Action
Write
- Ticket Id
  Required
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- Name
  Required
- Description
Action
Write
- Email
  Required
Action
Search
- Search text
  Required
Action
Search
- Ticket Id
  Required
Action
Search

About Acronis Cyber Protect Cloud

MSPs across the globe use Acronis Cyber Protect Cloud to actively protect their customers and departments against the most prevalent cyber threats.

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Related categories

Security & Identity Tools

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

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Related categories

IT Operations

Related Zap Templates

Create tickets in Atera for new or updated alerts in Acronis Cyber Protect Cloud

Related Zap Templates

Create tickets in Atera for new or updated alerts in Acronis Cyber Protect Cloud