Connect Freshdesk and Samepage to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Freshdesk and Samepage together. Build enterprise-grade automation in minutes.

Our most popular template

Get Samepage team chats for new Freshdesk tickets
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Freshdesk + Samepage
Get notified of Freshdesk ticket status updates in Samepage
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Freshdesk + Samepage
Create Samepage team pages from new Freshdesk tickets
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Freshdesk + Samepage
Create new Samepage tasks for new Freshdesk tickets
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Freshdesk + Samepage

Get Samepage team chats for new Freshdesk tickets

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Freshdesk + Samepage

Get notified of Freshdesk ticket status updates in Samepage

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Freshdesk + Samepage

Create Samepage team pages from new Freshdesk tickets

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Freshdesk + Samepage

Create new Samepage tasks for new Freshdesk tickets

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Freshdesk + Samepage

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshdesk with Samepage - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Create Discussion" in Samepage.

You’re connected!

Zapier seamlessly connects Freshdesk and Samepage, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Folder
  Required
- Discussion Name
  Required
- First Chat Message
Action
Write
- Parent Folder
- Folder Name
  Required
- Folder Full Editors
- Folder Writers
- Folder Readers
Action
Write
- Folder
  Required
- Agenda
  Required
- Task Name
  Required
- Task Details
- Assignee
- Due Date
- Due on a Day
- Color
Action
Write
- Folder
  Required
- Chat
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team, Sub-Team or Group-Chat
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team or Sub-Team
  Required
- Task Name
  Required
- Task Details
- Assignee
- Due Date
- Color
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Folder
  Required
- Agenda
  Required
- Event Name
  Required
- Start Date
  Required
- End Date
  Required
- All Day Event
- Event Details
- Attendees
- Trigger Auto Call
- Color
Action
Write
- Folder
  Required
- Page Name
  Required
- Page Content
  Required
- Chat Message
Action
Write
- Team or Sub-Team
  Required
- Page Name
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Parent Team
- Team Name
  Required
- Team Privacy
  Required
- Team Members
- Team Owners
Action
Write
- Team or Sub-Team
  Required
- Parent Folder
- Page Content
  Required
- Chat Message
- Page Name
  Required
Action
Write

For AI agents & developers

Use Freshdesk and Samepage with AI agents and code

Beyond Zap workflows. Call Freshdesk and Samepage actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Freshdesk and Samepage actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Notes to a Ticket
Create Discussion

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Freshdesk and Samepage actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* freshdesk / samepage action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Freshdesk and Samepage to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your Freshdesk to Samepage integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

HelpHelp

Related categories

Team Chat

Similar apps

Teamwork

Project Management

Quip

Documents

Basecamp

Project Management

Connect Freshdesk and Samepage to power AI-driven automation

Launch your first automated workflow

Get Samepage team chats for new Freshdesk tickets

Get notified of Freshdesk ticket status updates in Samepage

Create Samepage team pages from new Freshdesk tickets

Create new Samepage tasks for new Freshdesk tickets

Get Samepage team chats for new Freshdesk tickets

Get notified of Freshdesk ticket status updates in Samepage

Create Samepage team pages from new Freshdesk tickets

Create new Samepage tasks for new Freshdesk tickets

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Freshdesk and Samepage with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Freshdesk and Samepage to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Connect Freshdesk to Samepage on the world's largest no-code automation platform