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Zapier makes it easy to integrate ConnectWise Manage with Slack - no code necessary. See how you can get setup in minutes.
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ConnectWise Manage
ConnectWise Manage
1. Choose trigger event
Slack
Slack
2. Choose action
1. Select the event
Setup
Test
ConnectWise Manage
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New/Updated Contact" from ConnectWise Manage.
Add your action
An action happens after the trigger—such as "Add Reaction" in Slack.
You’re connected!
Zapier seamlessly connects ConnectWise Manage and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use ConnectWise Manage and Slack with AI agents and code
Beyond Zap workflows. Call ConnectWise Manage and Slack actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose ConnectWise Manage and Slack actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Attach a File to a Record
Add Reaction
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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Practical ways you can use ConnectWise Manage and Slack
Notify via Slack for updated projects
Stay on top of ongoing projects by creating an automation between ConnectWise Manage and Slack. When a project is updated in ConnectWise Manage, Zapier can post an alert to a relevant Slack channel. This ensures you're always informed about progress or changes without needing to manually check project details, helping to maintain momentum and focus on critical tasks.
Ensure your IT team stays informed about support activities by connecting ConnectWise Manage to Slack. When a new service ticket is created in ConnectWise Manage, Zapier can automatically post a summary to a designated Slack channel. This keeps your team updated in real time, reducing response times and ensuring priority issues are seen immediately.
Accelerate team coordination by automating notifications for new project assignments. When a new project is added in ConnectWise Manage, Zapier sends a message to your team's Slack channel. It eliminates delays in communication, helping your team to act faster and hit deadlines efficiently.
Level up your ConnectWise Manage to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about ConnectWise Manage + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and Slack
How do I connect ConnectWise Manage to Slack for notifications?
To connect ConnectWise Manage to Slack, you need to set up a workflow that triggers a notification in Slack based on specific actions in ConnectWise Manage. We offer integration options where you can select events like 'New Ticket Created' or 'Ticket Status Updated' as triggers, which will then send notifications directly to your specified Slack channel.
What types of triggers are available for this integration?
Our integration supports various triggers such as new tickets, ticket status updates, and time entries in ConnectWise Manage. You can choose any of these events to prompt an action in Slack, like sending a message or alert.
Can I customize the messages sent to Slack from ConnectWise Manage?
Yes, you can customize the messages. You have the ability to format the text and include key information from the trigger event like ticket ID, status, and assigned user directly into your Slack messages.
Are there any limitations on the number of actions between ConnectWise Manage and Slack?
There are no hard limitations imposed by us on the number of actions you can set up between ConnectWise Manage and Slack. However, be mindful of any rate limits that might be set by either platform when configuring frequent automated actions.
Is it possible to use this integration for internal team alerts only?
Yes, it's possible to configure the notifications so they are only sent to private channels or direct messages within your team’s Slack workspace. This ensures that sensitive information is only accessible by relevant team members.
How secure is my data when integrating ConnectWise Manage with Slack?
We prioritize security when facilitating integrations. Both platforms support encrypted data channels, ensuring that information transferred from ConnectWise Manage to Slack remains secure throughout its journey.
Can I trigger actions in ConnectWise Manage from activities in Slack?
Currently, our primary support is for triggering actions in Slack based on events occurring within ConnectWise Manage. Directly triggering activities back into ConnectWise from a Slack event requires additional custom setup outside of our standard integration services.
About ConnectWise Manage
ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
