1.Captures eyes reaction details
Integrate Slack and collaboration notifications to capture reacting user info and message context to trigger ticket matching.
Assign and mark ticket in progress from reaction
Automatically capture eyes reactions in Slack across ClickUp workflows and IT channels. Create and update when software request reactions occur—so you can claim matching IT tasks, assign the right engineer, and mark tickets In Progress without manual status updates.
How this automation accelerates your ticket claim
When eyes reactions arrive in Slack for software requests, engineers waste time waiting to find the right ticket. This automation captures reaction context and filters for qualifying messages, then finds and updates ClickUp tasks—so your team claims work faster.
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2.Filters qualifying software request messages
Integrate Filter by Zapier and automation rules to continue only qualifying messages to gate downstream ticket actions.
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3.Finds the matching task
Integrate ClickUp and task databases to search by the message timestamp field to find the existing task.
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4.Finds the reacting user
Integrate ClickUp and user directories to look up the user by reacting user email to retrieve the assignee record.
5.Updates task status and assignees
Integrate ClickUp and task status tools to update assignees and set status to In Progress and optionally append a message link comment.
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Schritt 1
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
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