Unify and route support requests with Zapier
Omnichannel support automation connects your tools and triggers workflows across Email-to-ticket conversion, Multi-channel ticket consolidation, and Social media support routing.
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Explore omnichannel support use cases
Omnichannel support automation connects your tools and triggers real-time actions across Multi-channel ticket consolidation, Email-to-ticket conversion, Social media support routing, and Multi-channel ticket consolidation. Build workflows that eliminate manual work and keep your entire customer service stack in sync.
Social media support routing
Accelerate social support response with automated message triage, channel escalation, and ticket creation
Multi-channel ticket consolidation
Centralize customer requests with automated ticket capture, duplicate detection, and queue updates
Email-to-ticket conversion
Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier hilft uns, weit über 50% mehr Deals abzuschließen, als wir es ohne Zapier tun würden. Es ist ein Schlüsselelement unserer Gesamtstrategie und somit auch unseres Verkaufsarguments.
Raphael BochnerGründer und CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Transform your omnichannel support with Zapier
Zapier helps you scale omnichannel customer support with less manual triage. Convert emails to tickets, consolidate support channels, and route social support requests—and that’s just the start.
Email-to-ticket conversion
Every email becomes a tracked case
Turn inbound customer email into structured support automation. Send Gmail or Microsoft Outlook messages into Zendesk, Freshdesk, or Intercom with tags, priorities, and customer context. Your team responds faster with fewer manual handoffs.
Automatic email ticket creation
Turn new Gmail or Microsoft Outlook emails into tickets in Zendesk or Freshdesk, so customer requests enter your queue instantly.
Smart ticket field mapping
Map subject lines, senders, tags, and issue types into the right ticket fields automatically, reducing cleanup for support teams.
Attachment capture workflows
Pull attachments from inbound emails and add them to the right support record, so agents have full context from the first reply.
Priority-based triage rules
Route high-value or urgent messages by keyword, sender, or inbox, so the right agent sees critical customer issues first.
Duplicate email detection
Flag repeat threads before another ticket is opened, helping agents avoid duplicate work and keep customer support organized.
So funktioniert's
Omnichannel support automation connects your tools, captures inbound messages across channels, and triggers workflows automatically. Route tickets, alert agents, and update records in real time—without manually triaging requests.
Schritt 1
Connect your tools
Integrate platforms like Zendesk, Intercom, Freshdesk, help desk tools, and social channels to centralize support data.
Schritt 2
Define triggers
Set conditions for new email threads, cross-channel replies, social mentions, ticket backlog, or priority escalations.
Schritt 3
Automate & measure
Create tickets, notify agents, update dashboards, and continuously track response time improvements automatically.
Ready to automate your entire workflow?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.