1.Detect resolution tag added
Integrate Intercom to watch for a tag added to conversation resolution to start a check-in flow.
Send check-in when conversation marked resolved to customer
Automatically watch Intercom conversations for a resolution tag being added. Send a templated admin check-in when conversations get marked resolved, so you can reply instantly, tag follow-ups, and verify satisfaction without manual case follow-up.
How this automation sends check-ins after resolution
When resolution tags get added but follow-ups stay unsent, customer satisfaction can slip and cases remain unfinished. This automation uses Intercom to map context, reply with an admin check-in, and add an internal follow-up tag—so your team verifies satisfaction fast.
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2.Map source context for reply
Integrate Intercom to find the conversation and map source fields to the reply context for a relevant check-in.
3.Send admin check-in reply
Integrieren Sie Intercom to reply to the conversation as an admin comment in templated message content.
4.Tag conversation as follow-up sent
Integrate Intercom to add an internal tag or attribute marking the follow-up as sent for the case.
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