1.Detect new closed conversation
Integrate Intercom to capture the closed conversation event and centralize conversation timestamps to compute SLA metrics.
Compute conversation SLA and notify support operations team
Automatically monitor new closed conversation events across Intercom. Get instant alerts when conversations close, IRT breaches SLA, or FRT delays resolution—so you can triage breaches, share SLA summaries, and keep support operations moving without manual triage.
How this automation protects your response and resolution SLAs
When new closed conversation events land in your inbox, slow handoffs can cause SLA breaches to slip unnoticed. This automation monitors closed conversations and calculates IRT and FRT, then posts SLA summaries to Slack—so your team can triage risk fast.
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2.Find conversation thread
Integrate Intercom and conversation history tools to look up the full conversation thread and map messages to SLA timing inputs.
3.Compute IRT and FRT
Integrate Code by Zapier and analytics logic to calculate IRT and FRT minutes and return a compact SLA status summary.
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4.Send SLA summary to Slack
Integrate Slack to post breach-flag alerts with numeric IRT and FRT so support operations can triage quickly.
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Protect response targets with automated deadline tracking, breach alerts, and escalation routing
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Schritt 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Schritt 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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