1.Captures ticket and recording URL
Integrate Zendesk and ticketing workflows to set up inputs to transcribe the call recording
Add call recording summaries to ticket internal notes
Automatically detect new support tickets in Zendesk across call center and support tools. Create call recording summaries inside ticket private comments when recording URLs arrive, transcription completes, or summaries are generated—so you can prevent slow follow-up, reduce manual note-taking, and keep context consistent without manual review.
How this automation accelerates your ticket follow-through
When new tickets arrive without ready call summaries, agents waste time gathering context. This automation waits for recording availability, transcribes and drafts private notes, and updates Zendesk automatically—so you can respond faster.
Zendeskor swap with your favorite app
2.Waits for recording availability
Integrate Delay by Zapier and scheduling tools to pause the flow for recording readiness
Verzögerung durch Zapieror swap with your favorite app
3.Retrieves audio and transcribes
Integrate Code by Zapier and audio processing tools to download audio and generate transcription text
Code von Zapieror swap with your favorite app
4.Creates internal call summary
Integrate AI by Zapier and text generation to draft an agent-facing private call summary
KI von Zapieror swap with your favorite app
5.Updates ticket with private note
Integrate Zendesk and ticket updates to append the internal call summary as a private comment
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Speed up post-call work with automated call summaries, CRM updates, and follow-up tasks
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Schritt 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Schritt 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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