1.Catch incoming call-ended event
Integrate Webhooks by Zapier and webhook payload tools to extract source event IDs and raw call fields for call-ended records.
Create call-ended event records for contact center logs
Automatically monitor incoming call-ended payloads across Webhooks by Zapier and Formatter by Zapier and SQL Server. Create and update call event records when call ended, duration parses, or direction matches—so you can normalize timestamps, standardize caller fields, and build auditable call history without manual call logging.
How this automation creates call log records
When call-ended payloads arrive, missing or inconsistent call history slows reporting and follow-up. This automation extracts fields and normalizes timestamps and creates auditable call event rows—so your team can trust call records without manual entry.
Webhooks von Zapieror swap with your favorite app
2.Normalize call timestamps
Integrate Formatter by Zapier, timestamp normalizers, and date utilities to map source timestamps to start and end fields in UTC.
Formatter von Zapieror swap with your favorite app
3.Standardize duration and direction
Integrate Formatter by Zapier and data formatting tools to normalize duration seconds and caller number format and direction values.
4.Create call event row
Integrate SQL Server and database tables to insert mapped call metadata into the configured call events table.
SQL Serveror swap with your favorite app
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