Digimind Social + Freshdesk
Create Freshdesk tickets from new Digimind Social mentions
Don’t let negative consumer sentiments concerning your business escalate further. Every time Digimind collects filtered mentions, a new ticket is instantly created on Freshdesk. This way, you can create urgency within your organization, assign the ticket to the right people, and act on it before it's too late.
Don’t let negative consumer sentiments concerning your business escalate further. Every time Digimind collects filtered mentions, a new ticket is instantly created on Freshdesk. This way, you can create urgency within your organization, assign the ticket to the right people, and act on it before it's too late.
- When this happens...Latest Mentions Trigger
Triggers when there are new mentions in the last 7 days.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
- Free forever for core features
- 14 day trial for premium features & apps
TopicRequired
Entities
Tags
Saved
Sentiments
Languages
Countries
Cities
Media Types
Ranking
Sources
Try ItTopicRequired
DetailsRequired
Title
Publication Date
Mention's URL
Media Type
Sentiment
Country
City
Language
Mention's Image Link
Geo Coordinates
Message ID
Message Parent ID
Comments Count
Dislikes Count
Likes Count
Shares Count
Clicks Count
Audience
Impressions Count
Replies Count
Repins Count
Views Count
Favorited Count
Backlinks Count
Retweets Count
New Contact
Triggers when a new customer is created.
Try ItUpdate Ticket
Triggers when a Ticket is updated.
Try It
TopicRequired
Date RangeRequired
Entities
Tags
Saved
Sentiments
Languages
Countries
Cities
Media Types
Ranking
Sources
Try ItNew Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItNew Ticket Note
Triggers when a Note is added to a Ticket.
Try ItUpdate Contact
Triggers when a user is updated.
Try It
