Atera + WhatsApp Notifications

Atera + WhatsApp Notifications integrations

Send WhatsApp Notifications messages when customers respond to Atera tickets

This workflow ignites when a client responds to a ticket within the Atera platform, subsequently prompting a message dispatch through the WhatsApp Notifications app. This automation is ideal for maintaining swift, efficient communication and ensures no customer response goes unseen. Enhance your customer service experience as this seamless integration takes care of timely notifications for you.

When this happens...
Customer Responded to a TicketTriggers when a customer responded to a ticket.
TriggerInstant
automatically do this!
Send MessageSends a message to a WhatsApp user.
ActionWrite

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More things you can do with Atera and WhatsApp Notifications

Discover other triggers and actions you can use with Atera and WhatsApp Notifications

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
Trigger
Instant
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Alert Resolved
Triggers when alert resolved in Atera.
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Instant
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Instant
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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Instant
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New Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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Instant
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New Ticket Created
Triggers when a new ticket is created.
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Instant
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
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Instant
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- Customer/Site Name
  Required
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
Action
Write
- Email
  Required
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation ID
  Required
- Ticket ID
  Required
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
- Comment
  Required
Action
Write
- Ticket Title
  Required
- Ticket Description
  Required
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactID
  Required
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert Id
  Required
Action
Search
- Conversation Id
  Required
Action
Search
- Email
  Required
Action
Search
- Template
  Required
Action
Write

New Alert Created
Triggers when a new alert is created.
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Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
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Instant
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Trigger
Instant
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
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Instant
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New Site Created
Triggers when a new site is created.
Trigger
Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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Instant
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Trigger
Instant
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- Conversation ID
  Required
- Conversation Status
  Required
Action
Write
- Title
  Required
- Device GUID
  Required
- Customer ID
  Required
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- Name
  Required
- Description
Action
Write
- Conversation ID
- Contact ID
  Required
- Comment
  Required
Action
Write
- AlertID
  Required
Action
Write
- Ticket Id
  Required
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- Name
  Required
- Description
Action
Write
- Email
  Required
Action
Search
- Search text
  Required
Action
Search
- Ticket Id
  Required
Action
Search

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

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Related categories

IT Operations

About WhatsApp Notifications

Receive notifications on WhatsApp.

Related categories

Related Zap Templates

Send WhatsApp Notifications for new tickets created in Atera

Send messages in WhatsApp Notifications when new alerts are created in Atera